1. THE CONTENTS OF THE OFFER AND GENERAL TERMS AND CONDITIONS
Villa Melanie offers and sells services of accommodation according to the published information, description, period and valid price list, in accordance with the confirmed booking, in his own name and for his own account. A tourist agency or a tour operator can function as a client between the final user and the hotel, in which case they are, as intermediaries, subject to the following terms and conditions. All the listed items are a constituting part of the lease, and by submitting a booking request you confirm your accordance with these booking conditions as well as the conditions of the use of accommodation. Everything listed in these terms and conditions thus becomes a legal obligation. Accepting the accommodation in Villa Melanie you accept the house rules, regulations, and the regular customs of hospitality industry.
2. BOOKING AND PAYMENT
2.1 You are considered a potential User of service immediately after submitting a booking request.
All the entries are written under the name of the person firstly quoted (a natural person with a name and surname and a legal person with the name of the company), who is called the “booking bearer“. The booking bearer (a natural person) must be older than 18 and authorized by other users to complete the booking in the name of all the people listed in the request. The booking bearer confirms by filling and sending the request that he/she is authorized to book in the name of all the people listed, and that they are all in compliant with it as well as with the general terms and conditions. The office bearer is obliged to submit all the necessary information for the booking procedure.
2.2 The booking bearer is responsible for all the payments (the deposit and the rest of the bill). Any open request, written in any means of communication (memo, fax, e-mail) and sent to Villa Melanie is considered a booking request. The booking for the requested period is valid only after a written confirmation has been sent by Villa Melanie and the specified deposit paid by the client. The rest of the bill has to be paid on the first day of arrival, upon check-in. The clients’ confirmations may be sent by fax, e-mail, or by registered mail. Confirmations received in the aforementioned ways are considered temporary until the deposit is received, unless stated otherwise in the offer. Deposit is not refundable.
The booking becomes valid after the deposit is. The client confirms acceptance of terms and conditions by paying the deposit and accepting the offer. Thus the booking becomes a legal agreement. The contract is considered concluded even without deposit payment and credit card information if the client has received a reply from the hotel and confirmed his stay in writing for himself and for other people listed in the request. The booking bearer bears also the legal responsibility, which cannot be transferred to other people listed in the booking.
Apartment bookings are valid only after paying a 30% deposit after the confirmation, 100% deposit for bookings of less than 3 weeks from arrival.
The rest of the payment must be made at least 7 days before the start of the services, if it’s to be paid via bank transfer, or on the day of arrival, if paid with cash. The booking is considered temporary until the full payment is received. In case the Villa Melanie doesn’t receive a confirmation of payment until the option expires, the offer is considered invalid and expeired. In case the guest doesn’t settle his debt before the arrival according to the conditions of the offer, Villa Melanie will keep the deposit.
The terms of deposit payment from the aforementioned article are substituted by credit card authorization, or otherwise agreed in writing between the hotel and the client – booking bearer.
2.3 Bookings made by people younger than 18 are not taken into consideration. Villa Melanie reserves the right to reject a request without further explanations.
2.4 Villa Melanie’s duties are to provide services, to care about the client’s rights and interests in accordance with the good customs of tourism. Villa Melanie will fully complete all its obligations according to its standards, in good faith and with the attention of a conscientious entrepreneur in accordance with the rules of the trade, except under unexpected conditions (point 16).
3. THE AUTHORITY OF THE COURT
All the disagreements will be solved amicably. In case this is not possible, the client has the right of arbitration, in which case the real authority of the court shall be stipulated according to the seat of the Villa Melanie
The price of the accommodation includes the basic service as described in the valid price list at the moment of the confirmation of the booking. Special services are those that are not included in the accommodation price (in the description they are listed as “by agreement” or other services which must be previously announced) and must be paid for specifically. These services should beforehand be requested during your inquiry.
5. CHANGES MADE BY THE CLIENT
If your journey has somehow been interrupted, you have the right to transfer the booking to a third party or to another period depending on Villa Melanie’s availability. In this case Villa Melanie must be informed at least 30 days before your intended arrival. You are responsible for the entire bill of the requested services until Villa Melanie receives a written confirmation of responsibility transfer by the third party.
6. OTHER CHANGES
If you wish to change something in an already confirmed booking, you must notify Villa Melanie in writing as soon as possible. Villa Melanie will try to meet your needs, but we cannot guarantee anything in advance. If you decide to change your booking within 30 days before your arrival, the same can be considered as a cancellation in which case the cancellation charges from article 7.1 apply.
7.1 If you wish to cancel your booking, you can do so in writing by registered mail, e-mail or fax.
Once paid deposit is considered final and is not refundable.
7.2 Depending on the reasons of the cancellation, there is a way to reimburse these charges from your insurance company. Requests are to be submitted to the insurance companies with whom you concluded your insurance policy. We strongly recommend buying an insurance policy before your trip.
7.3 In case the guest doesn’t arrive to his booked accommodation until 7 o’clock p.m. on the day of the beginning of he service without previously having notified Villa Melanie, the booking is considered cancelled. To avoid this, please notify us on phone number provided by Villa Melanie in your correspondence.
8. CHANGES AND CANCELLATIONS MADE BY VILLA MELANIE
8.1 In case Villa Melanie must change or cancel a booking; the client will be notified as soon as possible. Villa Melanie will try to find alternative accommodation of a similar type, standard and setting.
8.2 In case it is impossible to offer alternative accommodation or the same isn’t accepted, Villa Melanie shall refund the paid deposit, which means the end of all legal obligations held by Villa Melanie
9.1 The objection procedure; if there is a justified reason to object, the guest must take it to Villa Melanie host. Villa Melanie is obliged to access and solve the problem in accordance with the guest. Villa Melanie does not receive retrospective objections to the already used services nor are they subject to any legal remedies.
10. ARRIVAL TO AND DEPARTURE FROM THE HOTEL
is stipulated by the house rules which can be found in each apartment.
11. THE OBLIGATIONS AND RESPONSIBILITIES OF THE GUEST
11.1 As a guest, you must possess all valid travel documents and respect the customs regulations of the Republic of Croatia, and obey to the house rules as well as Villa Melanie personnel’s instructions.
11.2 The guest must keep the assets, the furniture, equipment and the surroundings of Villa Melanie in the same condition as he/she found them. The guest is held responsible for any damage that occurred during his stay and will be charged for the same.
12. ADDITIONAL SERVICES
These sorts of services are paid for according to agreement. We are not to be held responsible for the additional services provided by other distributors. We hereby ask that all additional services be requested beforehand by email.
13. SOCIAL EVENTS AND SIMILAR
If the guest plans to organize a social event (birthday party, wedding, cocktail party, formal dinner etc.) he must ask for permission of Villa Melanie beforehand. Additional charges in relation to the event are possible.
14. SECURITY AND OBJECTS OF VALUE
Villa Melanie is not to be held responsible for damaged, destroyed or stolen luggage, nor for theft. The guest leaves objects of value on the room at his own responsibility. If you decide to leave Villa Melanie before the expiry of your booking, you do not receive any refund or compensation. The loss or theft of objects is to be reported to the police station. Villa Melanie is not to be held responsible for damage to guest’s cars while parked on the premises. We strongly advise that you obtain necessary insurances for your trip.
Villa Melanie allows guests to bring small pets at no extra charge. The number of pets must be stated before the booking confirmation. Guests must ensure the pets stay quiet and apartments kept clean during their stay on the premises.
16. THE RESPONSIBILITIES OF VILLA MELANIE
16.1 Villa Melanie is not to be held responsible for the death, illness or injury of any of the guests.
16.2 Villa Melanie is not to be held responsible for the loss, impediment or delay due to any cause outside our control, including but not restricting itself to force majeure, explosions, tempests, fire, accident, war or threat of war, civil disorder, restrictions, local laws or any measurements stipulated by the government or the local authorities, strikes, blanking or other industrial actions or interruptions.
16.3 In case of the liberation of the fulfillment obligation, our responsibility is limited only to the refund of the sum paid along with the confirmed booking.
16. Villa Melanie is not to be held responsible for objection related to the malfunction of the mechanical and other equipment in the accommodation unit, e.g.: water heaters, heat pumps, etc.) or for interruptions in the utilities sector (electricity, water, gas etc.).
Wherever possible, such malfunction will be sorted in the shortest period of time possible.
16.5 Villa Melanie is not to be held responsible for noise or disturbances that come outside the borders of our property or the control of Villa Melanie personnel.
16.6 Villa Melanie is not to be held responsible for events outside our control, like bad weather, delays of other transportation service providers, injuries caused by improper use of equipment and disregard of given directions, as well as for intentionally caused damage by guest.
17. SOJOURN TAX
According to the Sojourn Tax Law in force, the guest must pay the sojourn tax along with paying for the services of accommodation. The final sum of the sojourn tax is charged according to the terms for every individual booking depending on the number of people, their age and the period of stay, and must be paid at the same time as the rest of the services. At Villa Melanie, the sojourn tax is included in the accommodation price.
18. These terms and conditions are available to all the users of the Villa Melanie services on the Internet pages www.villa-melanie-hvar.com